Now Hiring

Company Overview

Summit Ropes delivers soul-feeding, mind-bending, full-throttle excitement at an indoor adventure park located in Loudoun County, VA. Our guests climb, swing and leap on more than 120 aerial challenges, including an 86 foot via ferrate! We welcome guests ages 4 and up, who want to push the pause button on their daily drudge to experience fun and adventure within a safe, climate controlled, environment. Summit Ropes team members are guest service minded and safety focused. We seek fun-loving employees who have a positive attitude, a strong work ethic and great communication skills. Join a team that’s bringing a unique experience to Loudoun County by bringing the outdoors inside for year-round fun.

Adventure Park Associate

The Adventure Park Associate is an entry level position encompassing three roles; reservationist, course monitor and event specialist. All positions involve interacting with guests to provide an experience of exceptional customer service, outstanding facility knowledge and unpresented safety.

Adventure Park Associates are required to fulfill and master all three roles prior to being eligible for career advancement through the business, technical or sales track.

All Park Associates are expected to take on the following responsibilities and perform the following duties:

  • Effective communication (in all forms) with guests and teammates to assure guests receive exceptional service through all interactions while maintaining a fun guest experience.
  • Collaborate with teammates to operate a safe, clean and efficient adventure experience.
  • Understand and comply with risk management protocols and emergency response procedures.
  • Use all equipment, gear and materials safely and responsibly.
  • Represent the Summit Ropes mission of soul-feeding, mind-bending, full-throttle excitement that empowers and inspires our guests.
  • Contribute to a positive, supportive, “can-do” approach when interacting with others.
  • Maintain a professional appearance and demeanor.
  • Manage reservations through an online booking engine.
  • Understand all aspects of the park, and appropriately answer all inquiries while talking with guests during phone calls, compose and send correspondence, and support guests during face-to-face conversation.
  • Assist guests in purchasing park tickets.
  • Assist with retail sales including the management of cash, credit cards, and POS systems.
  • Pre-screen guest by ensuring they understand participation requirements and have completed liability release forms prior to climbing.
  • Solve problems that inevitably arise with logistics, large group bookings, rescheduling, and customer service issues.
  • Assist with facility upkeep and maintenance.
  • Establish a warm and friendly relationship with guests on the phone, through email or in person.
  • Operate point of sales systems and follow protocols for managing cash and credit card payments.
  • Solve inevitable customer service challenges by seeking win-win outcomes.
  • Conduct inspections of all Course components and gear.
  • Fit gear correctly and supervise the use of all personal safety equipment.
  • Coach participants on proper climbing and belay transfer technique.
  • Assist with orientation and participant ground school training sessions.
  • Clearly communicate safety procedures and guidelines to large groups of guests.
  • Model appropriate risk management through effective communication, accurate record-keeping, regular skill development, adherence to company operating procedures and guidelines, and on-course behavior.
  • Assist in Course maintenance, customer service, and operation tasks.
  • Work with a team to plan, coordinate and implement parties and celebrations, group programs and special events.
  • Compose and send out correspondence to confirm details of upcoming events.
  • Maintain group sales lead records.
  • Seek new group sales opportunities and drive group sales.
  • Provide weekly group sales reports to General Manager.
  • Coordinate group logistics with General Manager, Office Manager and Course Manager.
  • Follow up on guests’ deposits and payments.
  • Possess a genuinely friendly and outgoing disposition when working with guests and team members.
  • Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.
  • Demonstrate commitment to safeguarding the welfare of guests and teammates.
  • Use effective oral and written communication skills and strategies representing passion when working with people of all ages and abilities.
  • Demonstrate the adaptability and flexibility required when working in a high-energy environment to meet the varied needs of guests without drama.
  • Manage multiple tasks and/or projects simultaneously, seamlessly moving from one to the another.
  • Demonstrate strong organizational skills and high attention to detail in approaching tasks and projects.
  • Possess the confidence to assess workplace situations, take initiative and work independently to provide the ideal Summit Ropes experience.
  • Be able to lift and carry up to 50 pounds and spend up to eight hours standing and walking.

This position is a year-round position which can be full-time or part-time. This position requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.

Guest Experience Manager

The Guest Experience Manager (GEM) is responsible for overall supervision of Park Associates. This individual is responsible for assigning roles to Park Associates and managing their actions as they relate to guest experience. The GEM manages individual and group reservations and ensures that Park Associates are friendly, helpful and efficient when responding to phone inquiries. Our GEM ensures guests are checked in and have completed payments and waivers required for the climbing experience. This individual makes sure the needs and questions of arriving guests are efficiently addressed with a friendly smile and that the smiles keep coming throughout their visit. Our GEM can expect to be a key player in creating the world’s finest birthday party, group celebration, or company outing. The GEM works with our management and sales team to design and deliver special events and promotions. This manager plays a key role in developing sales and marketing strategies.
  • Hires and trains all associates to provide quality guest service including: welcoming guests to the park; helping guests with ticketing questions; providing guests with clear directions for efficiently getting geared-up for fun; responding to guest needs and questions; offering guests opportunities to share their experience with others; and providing information about additional ways to enjoy the Summit Ropes experience.
  • Leads by example, coaches using positive feedback, and supervises teams of associates working at the front desk, answering phone calls, and hosting parties or special events.
  • Assures that all guests – individually or in groups – receive exceptional service at Summit Ropes.
  • Ensures all associates understand and comply with risk management protocols and emergency response procedures.
  • Communicates effectively with guests and teammates to plan and implement birthday parties, group celebrations, and large-scale events.
  • Works with teammates to plan and coordinate an annual calendar of special events and promotions that consider budgetary factors.
  • Procures supplies and/or vendor services required for the office/reservation areas as well as for special events or promotions.
  • Assists with planning and designing weekly electronic newsletters and social media posts to market Summit Ropes’ special events, promotions and notable occurrences.
  • Assists with planning detailed marketing campaigns.
  • Ensures point of sales systems are accurately opened and closed each day, following established procedures.
  • Works with the management team to monitor and update the Summit Ropes reservation system as needed.
  • Works with the management team to create and evaluate reservation reports, sales reports and staffing allocation reports to enhance profitable operation of Summit Ropes.
  • Works with the management team to establish the weekly staff schedule.
  • Initiates, tests and supports changes that can enhance experiences provided to guests and to our associates and that can maximize company revenue.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

The ideal candidate for the GEM position must:

  • Possess a genuinely friendly and outgoing disposition when working with guests and team members.
  • Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.
  • Demonstrate commitment to safeguarding the welfare of guests and team mates
  • Use effective oral and written communication skills and strategies that show a passion for working with people of all ages and abilities.
  • Demonstrate the adaptability and flexibility required when working in a high-energy environment to meet the varied needs of guests without drama.
  • Manage multiple tasks and/or projects simultaneously, seamlessly moving from one to the another.
  • Demonstrate strong organizational skills and high attention to detail in approaching tasks and projects.
  • Possess the confidence to assess workplace situations, take initiative and work independently to provide the ideal Summit Ropes experience.
  • Be able to lift and carry up to 50 pounds and spend up to eight hours standing and walking.
  • Bachelor’s degree in Leisure Service Management, Tourism, Special Events, Recreation, Business, or a related field is preferred.
  • Five years of supervisory experience that includes demonstrated ability to lead staff and to provide exceptional guest service is required.
  • Skilled in responding effectively to program issues and guest interests.
  • Demonstrated aptitude for communicating effectively verbally as well as in writing using computer programs, software and social media is required.
  • Thorough knowledge of operations and programming.
  • Understanding of program evaluation methods and report writing procedures.
  • Understanding of techniques for effective supervision and training.
  • Knowledge of adventures businesses, such as aerial adventure parks and zip line tours.
  • Ability to plan programs, special events and community service activities.
  • Experience working with vendors to provide special events is preferred.
  • The ideal candidate will have experience in one or more of the following industries: travel, tourism, service, retail, recreation, special event planning, amusement park, or outdoor adventure venue.

This full-time, year-round position requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.

Adventure Park Course Manager

The Adventure Park Course Manager (CM) is responsible for the safe and efficient operation of the park in accordance with industry standards outlined by the Association for Challenge Course Technology (ACCT).  The CM is responsible for oversight of training, skills verification, and supervision of associates who monitor guest use of the park and ensuring all staff are up-to-date on industry standards, as outlined by the ACCT.  This individual ensures the course and climbing equipment is inspected according to established procedures and coordinates general maintenance and major repairs. The CM ensures all required documents related to course operations are maintained and regularly updated.

The CM is responsible for reinforcing our high standards for guest service.  The CM must be able to work well with small and large groups of people with varied skills and abilities.  In addition, our CM must be able to coordinate staffing and the movements of associates working in the park to accommodate the needs of all guests who are participating, individually or with a group, during special events and park promotions.

  • Oversee training of associates who work in the park, including third-party training and staff certification.
  • Follow established protocol to verify associates’ ability to effectively communicate with guests and perform technical skills required to assist guests down from the park if necessary.
  • Ensure staff adherence to company operating procedures and guidelines.
  • Lead by example, coaches using positive feedback, and supervises teams of associates who monitor the park.
  • Assure all guests – individually or in groups – receive exceptional service at Summit Ropes.
  • Ensure all associates understand and comply with risk management protocols and emergency response procedures.
  • Oversee inspection and maintenance of the site, course components and climbing equipment in accordance with established procedures.
  • Coordinate repairs and upkeep of the site, course components and climbing equipment with outside vendors as necessary.
  • Coordinate the purchase and/or replacement of site components and/or equipment as necessary.
  • Maintain quality assurance records that document staff training and skills verification; implementation of daily, periodic and annual site inspections and equipment; maintenance, repairs and replacement of site components and equipment; and other records as required by ACCT and requested by Summit Ropes management.
  • Work with teammates to plan and coordinate an annual calendar of special events and promotions that consider budgetary factors.
  • Work with the management team to establish the weekly staff schedule.
  • Initiate, test and support changes that can enhance experiences provided to guests and to our associates and that can maximize company revenue.

The ideal candidate for the CM position must:

  • Possess a genuinely friendly and outgoing disposition when working with guests and team members.
  • Project professionalism required as an ambassador for the high caliber experience offered by Summit Ropes.
  • Demonstrate commitment to safeguarding the welfare of guests and team mates.
  • Use effective oral and written communication skills and strategies that show a passion for working with people of all ages and abilities.
  • Demonstrate the adaptability and flexibility required when working in a high-energy environment to meet the varied needs of guests without drama.
  • Manage multiple tasks and/or projects simultaneously, seamlessly moving from one to the another.
  • Demonstrate strong organizational skills and high attention to detail in approaching tasks and projects.
  • Possess the confidence to assess workplace situations, take initiative and work independently to provide the ideal Summit Ropes experience.
  • Be able to lift and carry up to 50 pounds and spend up to eight hours standing and walking.
  • Bachelor’s degree in Leisure Service Management, Engineering, Construction Management, Recreation, Business, or a related field is preferred.
  • Five years’ experience with designing, building, inspecting and/or maintaining an aerial adventure attraction (or similar venue) is preferred.
  • Must be a minimum of 21 years of age.
  • Association for Challenge Course Technology (ACCT) Certified Course Manager (CCM) Certification desired.
  • Experience with training staff – and monitoring their skills – in the operation of an aerial adventure attraction (or similar venue) is preferred.
  • Supervisory experience that includes demonstrated ability to lead staff and to provide exceptional guest service is required.
  • Demonstrated aptitude for written communication and proficiency in word processing software is required.
  • Experience working with vendors who provide services and equipment to aerial adventure attractions (or similar venue) is preferred.
  • The ideal candidate will have experience in one or more of the following industries: engineering, construction, site management, venue management.

This position is a year-round position which can be full-time or part-time. This position requires a candidate who can work a flexible schedule that includes weekdays as well as scheduled shifts on weekends and holidays.